Experienced online marketers schooled in visual trends know full well that the old axiom which says “a picture is worth a thousand words” is entirely false. They’re worth considerably more than that. According to research conducted by 3M, the human eye is capable of processing visuals approximately 60,000 times faster than the written word. This […]
Whether you deal with $500,000 service contracts or $5 retail products, every touchpoint you have with a customer is an opportunity to care for them—and keep them coming back to your brand for life. What if someone asked your customers, “How do you feel about that brand?” How would they answer? It seems like an […]
Customer Success Managers (CSMs) have long been critical in helping companies build and grow customer relationships. A good CSM not only forms a strong bond with customers but also finds ways to improve their lives — and generate additional revenue for the company. But there are plenty of challenges in the average CSM’s day. Chief […]
Approximately one week from today — everyone working from their home or office will make a mass exit to enjoy a long weekend. Memorial Day is celebrated in the United States on the last Monday of May. This year it falls on the final day of the month, the 31st. Businesses around the nation will […]
Without customers, your genius, innovative, and potentially millionaire dollar idea is worthless. That may sound harsh. But, that’s just reality. Your customers are the lifeblood of your business. And, as such, you need to do everything to improve the customer experience. What exactly is the customer experience? I’m glad you asked. Forrester Research defines customer […]
Running your own business and knowing how to sell go hand in hand. Whether you’re selling to other customers or other businesses, the idea of actually selling can seem overwhelming and time-consuming. You may think that you have to do all this work to build up rapport into order to successfully sell. Or, you may […]
I have a pretty good guess on what you’re thinking. The appointment is done and over with. Why would I want to spend time looking it up? Let’s say you’re doing your taxes. You may need to review several events or appointments that your accountant will need in order to claim a deduction. However, when […]
It’s so easy to get caught up in the cycle of being ‘busy’ as an entrepreneur and never really getting anything done. If you feel like you’re just spinning your wheels, it’s important to slow down, get on a schedule and determine a plan for action. Instead of spending a ton of time planning and talking […]
Batching. Blasting. Replying. Cold calling. That’s what your sales reps are doing each and every day. The problem? They’ve got very little to show for all their hard work. It’s not because you hired a subpar sales team. A majority of sales reps are in the same situation. In fact, Salesforce reported that 57 percent of […]
I often hear business owners complaining about how much of their time is wasted on people who don’t take them seriously. Often times, I come to find that they give the free world access to their calendars. The truth is, at some point, you do need to be more selective about who has access to […]
