As you’re all well aware, the world is going through a pandemic. As a result, people are anxious, frightened, and suffering. And, they’re looking for answers on how this crisis is affecting them and when things can go back to “normal.” Here are a few suggestions about leading with empathy from home. Recently, I returned to the quote listed below.
“Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.” — Leo Buscaglia
While you can’t address all of their concerns, as a leader, you can at least be empathetic with your team. Even before COVID-19, empathy was often seen as one of the most important leadership skills to possess. After all, empathy is in our DNA and can create a more loyal, engaged, and productive. Empathy can also increase happiness, teach presence, and foster innovation collaboration.
However, empathy is more important than ever before. But, how can you be there for your team when this virus has forced you to be apart? Well, you can fix that problem by leading with empathy from home using the following ten techniques.
1. Support your team’s emotional and mental health.
I don’t think that I need to pull up any figures that highlight just how stressed and anxious everyone is right now. With that in mind, you don’t want to put any additional emotional or mental strain on your team. So, ditch the “tough love” approach and offer your support during this trying time. Social support has been found as the best way to alleviate stress.
How can you be supportive right now? The most obvious place to start is merely letting your team members know that you are there from them. Make it known that they can reach out to if they need to discuss any issues — even if it’s not work-related. In a way, this kind of like having a virtual open-door policy.
You should also schedule frequent check-ins with them to see how they’re doing. If they’re taking care of family members or busy homeschooling their children, you may even want to suggest that they take some time off. Most importantly, if you notice signs of distress, please have them contact outside sources like a support group, crisis outline, or mental healthcare professional.
2. Ease-up on rigid schedules.
Not that long ago, having a regimented schedule was one of the drawbacks regarding flexible schedules. Right now, though, that doesn’t matter.
Yes, for many businesses, they still need their team to be accountable and meet deadlines. But, they can still achieve these without putting in a specific set of working hours each day. As long as they’re getting stuff done, it doesn’t matter when they’re working or for how long.
In the past, studies have found that flexible schedules leade to happier and more productive employees. And, considering that they currently have other priorities, like taking care of themselves and loved ones, this is the best gift you can give them. And, they will reward by continuing to deliver quality work.
3. Rethink how you ask questions and listen.
Actively listen to your team. While that may sound simple, it’s going to take some effort. For instance, listening means giving the other person 100% percent of your attention when they’re conversing with you via Zoom, the phone, email, or Slack. Listening also involves making yourself as available as possible without wearing yourself out — I suggest sharing your calendar with your team so that they can see when you’re free to chat.
Additionally, you also need to ask empathy-building questions, like:
- How are you feeling?
- What’s distracting you?
- How can I support you?
If they respond with a short answer, like “fine” or “nothing,” don’t accept that. Be honest with your team, and encourage them to open up so that you can get to the root problem.
4. Model healthy work habits.
Although you need to be available for your people, the truth is you also need a break. So, set regular “business hours” and lay down some guidelines. For example, suggest that there’s no work-related contact after work hours or during the weekend.
And, even though you can’t go out, let your team know how you’re spending your downtime. Maybe share with them a project you’re doing around your home or a new hobby you picked-up. And encourage them to let you and the rest of the team know how they’re enjoying their downtime.
5. Train yourself to be more patient.
Whether if everyone is adjusting to working from home or meeting virtually, expect some growing pains. We’re all trying to adjust and get through this together. And, one way to handle this is by training yourself to be more patient.
Personally, this is something that I’m still working on. And, according to studies, it depends on your personality, history, and situation. But, it is possible by:
- Identifying when you’re impatient and what emotion you’re feeling.
- Reframing how you think about the situation.
- Thinking with purpose in mind.
6. Normalize the new normal.
If you’ve ever sought advice about effectively working from home, you were probably told to get dressed and set up shop in a quiet, dedicated workspace. Both suggestions are correct in working at-home procedures. But, that was a different time and place.
Take that home office you’ve carefully set up. It’s now being shared by your spouse for their work stuff and likely even your kids while they are on the “learning virtually” track. At this time, because of the non-virtual sharing — your team might have to use the kitchen table to work, or even meet on a video chat. Don’t chastise them for choices that they have to make that may be totally out of their control. Space is limited, and they need to work whenever they can.
Problematic choices have to be made right now — even down to getting dressed. Obviously, if a team member is on camera they’ll be wearing clothes, but let it slide if they’re in sweats or jeans and a T-shirt. The last thing that should be on their minds is getting all dressed up like they would if they were in the office.
7. Educate your team.
There are several ways you can do this. Pass along information on how your team can stay safe and healthy during this pandemic. Advice from the CDC and WHO are reliable sources for this. You could also let them know what your insurance plans do and do not cover.
What’s more, keep them up-to-date on your business and the industry so that they’re not left out in the cold. And, while you’re at it, provide them with resources on how they can be more focused while working from home.
8. Give them something to look forward to.
It’s impossible to make too many plans right now. But, you can still give your team things to look forward to besides work. You could start a virtual book club or host a number of events remotely. Ideas could be a happy hour, movie night, or online game tournament. Another idea could be sending them a care package containing handwritten notes, healthy snacks, or items that could make them more productive at home, such as headphones or a standing desk.
9. Meet more frequently.
Yes. Meetings are usually dreaded because they are boring, pointless, and distracting. But, right now, connecting with others is crucial — particularly for your team members who live alone.
Schedule more meetings than you normally would, like a brief 10-minute daily huddle or weekly progress meeting. Besides offering your team to interact with others, it also gives you more of a chance to monitor how they’re doing with their work and life.
Just remember to follow some basic virtual meeting etiquette guidelines. These include picking the right technology, speaking clearly and concisely, not multitasking, and muting your mic when not speaking.
10. Help others.
Finally, lend a helping hand to your team. If you have the means, this could be financially assisting them. But, you could also purchase an app like Calm or Downward Dog to help them relax.
You could also ask each person how, as a team, you can help each other. Maybe you could purchase gift cards to local businesses, put together with care packages for health care workers, or volunteer virtually.
Helping others isn’t just a welcome distraction. It gives back to the community, builds comradery, and puts you and your team in a better mood.